Shipping and Refund Policy

Shipping and Refund Policy

Thank you for shopping with Affetto Clothing! We want to ensure that your experience with us is as smooth and enjoyable as possible. Please see below, for information about our shipping and refund policies..

Shipping Policy:

At Affetto Clothing, we try to process and ship your orders as fast as possible to provide you with a shopping experience as smooth as possible. Here's what you can expect from our once your order has been confirmed:

  1. Processing Time: Once your order is confirmed, please allow 1-3 business days for us to process and prepare the items for shipment. During this time, we meticulously inspect and package your products to ensure they arrive with no issues.

  2. Shipping Time: Once ready, your order will be shipped to your chosen address. Currently our estimated shipping time is 5-8 business days. Please note that this time frame may differ based on factors such as your location and current shipping conditions.

  3. Total Delivery Time: Taking both the processing and shipping times into account, the total delivery time for your order will typically fall between 6-11 business days. We appreciate your patience and understanding while your order makes its way to you.

Refund Policy:

While we hope you love your purchase, we understand that situations may arise where a refund is necessary. Our refund policy is designed to provide you with a hassle-free experience:

  1. Refund Eligibility: We accept refund requests within 10 days from the date you receive your order. If you don't like us, request a refund - it's that simple! Orders can be cancelled up until your order has been shipped. Refunds after this period can only happen once the product is returned and if sent away within 10 days of receiving it.

  2. Initiating a Refund: If you wish to request a refund, you can do so by contacting us through our website's contact tab or by sending an email to help@affettoclothing.com. Please provide your order details, reason for the refund, and any relevant information to expedite the process.

  3. Refund Process: Once we receive your refund request and confirm the eligibility of the items, we will initiate the refund process. Postage for any refunds will not be covered, and we recommend you use a tracked service to ensure delivery. If accepted, the return must also be sent off with proof of postage within 5 days otherwise the return will be invalid. Refunds will be issued to the original payment method used for the purchase. Please note that it may take a few business days for the refunded amount to appear in your account, depending on your payment provider. 

  4. Additional Information: We reserve the right to deny refunds if the product has been worn, the labels have been removed, or the return request is made outside of the refund period.

Contact Us:

If you have any questions, concerns, or need assistance with your order, we are here to help! You can reach out to us through the contact tab on our website or by emailing us at help@affettoclothing.com. Our dedicated customer support team is ready to assist you and provide the information you need.

Thank you for choosing Affetto for your fashion needs. We value your trust and look forward to serving you with high-quality products and exceptional customer service.

Sincerely,

Affetto Customer Care